Recent low and high fluctuations in our local climate brought high temperatures to Southern California, breaking records that were decades old. News reporters warned residents to choose indoor activities and wear light clothing. In addition, if you experienced issues with your air conditioner during those uncomfortable temperatures, you already understand the importance of an excellent AC repair service provider.
So you know you should not wait for disaster to happen before weighing your options on choosing a company to perform your AC repair service, even if yours ran great during those heatwaves. In a crisis, you might just choose the first one you see in the yellow pages. However, a regularly scheduled maintenance program ensures cool air within your home at the time you need it most, with a reliable company during emergencies.
How do you know who is the best for your system maintenance and emergency AC repair? After all, when the temperatures have risen and your air conditioner has failed, you want immediate service, especially during a heatwave. Therefore, here are a few tips in choosing the right provider for you.
There many brands of air conditioner units. You need to choose technicians who understand yours. Look for a company that keeps up-to-date training for their employees and has an excellent understanding of an array of systems, from ductless residential units to massive commercial systems. These folks will be most knowledgeable.
The best way to choose a service is through word of mouth. However, that’s not always possible, as friends who have experienced great service from a company may be in a different city. Check with Yelp Reviews or the Better Business Bureau for a rating.
A system usually fails at a most inconvenient time, doesn’t it? In order to be covered, choose a business with emergency service, any time of day and any day of the week, including holidays. Look for a number to be called for emergency service, clearly visible on the website pages.
This encompasses how quickly a service call can be scheduled and how you are treated during the repair. If the business is professional, customer service will be their biggest asset. That means showing compassion for your discomfort, treating you with respect and giving you the highest level of service. It also includes arriving promptly.
Customer service isn't what it used to be, but it doesn’t mean you should do business without it. Technicians should be prepared and have all the equipment needed to diagnose the problem. Professionals do not keep you waiting. They acquire the parts they need quickly, to get you back up and running. You’ve paid good money for your air conditioning system and should be able to enjoy it immediately.
Sadly, there are those companies who take advantage of emergencies and charge outlandish prices. Before your next crisis, ask about the cost of regular maintenance services, as well as middle-of-the-night repair. However, there may be extra charges involved for a calamity or an unscheduled AC repair, but it should be something you can afford.
Make sure your neighborhood falls within their scope! Capistrano Air, Inc. operates through all of Southern California. Visits our service areas page for more information.
HVAC systems require a duct system, but not so window units. Some systems have the ability to talk to smart phones, so you can be out and about, but still have access to your home environmental conditions. In addition, there are several major components, such as an outside unit, the ductwork, and a temperature control panel inside the home (often more than one, for whole-house comfort), to name a few. Technicians should bring with them the tools they need to service your particular system.
Do not wait for a major failure for you to decide which AC repair service will help you during your next emergency. To have in place a reputable, professional, caring team at your disposal before the unthinkable happens places you in the best position for a long lasting AC unit, which will provide you with comfort.
Working with your provider in keeping your HVAC system in excellent condition means regular maintenance. Setting up a routine with your AC repair provider will ensure emergencies are far and few between!